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Exceptional Customer Service: What It Means To Me

May 2, 2019

Yes, indeed– it’s a great feeling when satisfied customers give you a thumbs-up.blank vertical space, 16 pixels highIllustrator Mark Armstrong caricature cartoon character two thumbs up with thumbs also giving thumbs-up

blank vertical space, 16 pixels highHow do you deliver exceptional customer service?blank vertical space, 16 pixels high

I had a chance to weigh in on this subject on the UpJourney blog. You can read my response here, along with those of other service professionals.blank vertical space, 16 pixels high

Some excellent advice. It was nice to be featured, and I hope you’ll take a look– thanks!blank vertical space, 16 pixels highblank vertical space, 16 pixels high

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About Mark: I’m an illustrator specializing in humor, branding, social media, and content marketing. My images are different, like your brand needs to be.blank vertical space, 16 pixels high

You can view my portfolio, and connect with me on Twitter, Facebook, and LinkedIn.blank vertical space, 16 pixels high

Questions? Send me an email.blank vertical space, 40 pixels highRecommendation testimonial for Mark Armstrong Illustration from Rob Gray, Executive Director, Children's Stage Adventures

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2 Comments leave one →
  1. May 2, 2019 6:52 PM

    Hey, congratulations! That Upjourney blog has excellent taste!
    Your answer was the best – of course – but I did like a couple of the other ones, too, esp the one who said it was important to know the “pain point” of the customer and the one that talked about treating customers the way you want to be treated. I didn’t think as much of the one that talked about automating the customer service replies (but maybe they’re the exception and do it in a way that doesn’t leave the customer yelling at the screen?) or the one that said it was important to constantly improve. That one may be OK (who doesn’t like improvements?) but I think a lot of people get frustrated when products/services they like are always changing into something else. It can be a good way to turn off lots of people, make them feel betrayed.
    Anyway – your answer should be required learning for everyone who provides a service or product. And anyone else who’s alive, too. It’s great advice for everyone!
    👏👏👏👏👏

    Like

    • May 7, 2019 8:55 AM

      My dear RK!!– your comment was so delightful, I did a cartwheel, a pirouette, two backflips, and that Fred Astaire thing where he tap dances on the ceiling!!– whew! I’m exhausted!! 😅

      Great analysis. Yeah, there’s something about automated responses (to customers) that rubs me the wrong way. Conjures up the sort of thing you get from Facebook: “Thank you for your feedback, it will help us improve Facebook.” And that’s usually the end of that, thanks a lot, that was very helpful– not. I can see “Thanks for your message, a staff member will be contacting you shortly”– something along those lines, as a quick acknowledgment, especially if you have a huge customer base. Maybe AI will make automated responses more human someday (he said doubtfully).

      And you’re right about product “improvements” being an easy way to alienate customers. “New Coke” comes to mind. And how many people have lost access to a browser because it’s “improved” beyond the capacity of one’s operating system?– arrgghhh! 😠🔫

      Well, that’s enough ranting for now– thanks a million for your lovely comment!! 👏👏👏👏👏🏆

      Liked by 1 person

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