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seek ye first

For a post called Brands: Seek Ye First To Understand. Idea: trying to respond to a customer’s problem is fruitless unless the customer believes that you’ve truly heard and understood her. You can read the post here.blank vertical space, 16 pixels highwoman shouting with megaphone at distracted customer service rep focused on his mobile phone customers can't hear your advice until they believe you've heard understood them

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