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no surprises

For a post called 3 Tips For Providing Exceptional Customer Service.blank vertical space, 16 pixels high

A cardinal rule: never surprise a client. Nothing kills credibility faster than to surprise a client with finished work that contains something the client didn’t know about and didn’t approve.


jack-in-the-box walking away from box with suitcase shedding a tear sign indicates surprises are not allowed first rule of freelancing customer relations

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